Refund policy
Refund & Return Policy
At Luna's Resin, every cutting board is handcrafted with care and attention to detail. Because each item is made by hand and often customized, we do not accept returns or exchanges unless your order arrives damaged.
Damaged Items
If your order arrives damaged during shipping, please contact us within 30 days of the delivery date.
To help us resolve the issue quickly, please include:
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Your order number
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Photos of the damaged item
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Photos of the packaging (if applicable)
Once we review your claim, we will provide a replacement or another appropriate solution.
Returns
We only accept returns for items that arrive damaged. We do not accept returns for:
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Change of mind
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Ordering the wrong item
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Personal preference
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Minor variations in wood grain, resin patterns, or color, as each board is handmade and one of a kind
Return Window
Eligible damaged items must be reported within 30 days of delivery. Claims submitted after 30 days may not be eligible for a replacement.
Contact Us
If you have any questions or need assistance with your order, please contact us at:
Email: lunasresin@outlook.com
Thank you for supporting handmade craftsmanship! Every piece is created with care, and we appreciate your support of our small business.